1. Order Processing Time
All orders will be processed within 1-2 business days. Once the order has been processed, we will arrange for the shipment immediately.
2. Shipping time
We offer the following shipping options:
• Standard shipping (5-7 business days)
• Expedited shipping (2-3 business days)
• Overnight shipping (1 business day)
3. International Shipping
We currently offer international shipping. Transit times and costs for international orders will vary depending on the destination and shipping method chosen. Please check the exact charges at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to check the status of your order on our logistics partner website.
5. Shipping Delays
We will not be liable for any delay in transportation due to force majeure factors (such as natural disasters, epidemics, etc.). We will do our best to notify you of any possible delays.
6. Damaged or lost
packages
If you receive a package with any damage or loss, please contact us within 7 days of receiving the package. We will try our best to solve the problem for you.
7. Returns and Exchanges
If you need to return or exchange an item, please contact us within 30 days of receiving the item. Returned items must be in their original packaging and unused condition. Return shipping costs are the responsibility of the buyer.
8. Contact us
If you have any questions about our shipping policy, please contact us at:
• Phone: 216-808-2734
• Mail: media@stomexinc.com
• Address: 1250 Sagamore Rd, Parma, OH 44134
9. Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page