1. Return & Exchange Policy
We want you to be satisfied with your purchase. If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. The specific policies are as follows:
• Return conditions:
• The item must be in its original condition, unused and with all original labels and packaging.
• Proof of purchase or receipt is required for returns.
• Non-Returnable Status:
• The item has been used or damaged.
• Specials or promotional items.
• Return Process:
1.Contact our customer service team with the order number and reason for the return.
2.The customer service team will provide you with a return authorization and return address.
3.Send the item back to our designated address and provide tracking information.
4.Once we receive and inspect the item, the refund will be processed within 7 business days.
• Exchange Process:
1.Contact our customer service team with the order number and reason for the exchange.
2.The customer service team will provide you with an exchange authorization and an exchange address.
3.Send the item back to our designated address and provide tracking information.
4.Once we have received and inspected the item, we will ship a replacement item within 7 business days.
2. After-sales service
We are committed to providing you with excellent after-sales service. If you encounter any problems while using the product, please do not hesitate to contact our customer service team. We will try our best to solve the problem for you.
• Contact:
• Phone: 216-808-2734
• Mail: media@stomexinc.com
• Address: 1250 SAGAMORE RD PARMA, OH 44134